Refund Policy

Version of November 11, 2026. Part of the Public Offer (section 4).

This is an English translation provided for convenience. The binding text is the Russian version; in case of any discrepancy, the Russian version prevails (clause 8.3 of the offer).

In short. There are 14 days of free access before paying, so a paid period is normally not refunded. Money is returned if the Service was down through the Provider’s fault for more than three consecutive days, if the Provider shuts it down, and when a payment was made by mistake.

1. When there is no refund

1.1. The free trial lets the User try the Service before paying. Therefore a paid period is not refunded if the User changed their mind, did not use the access or chose another service.

1.2. The subscription does not renew automatically, so there are no charges for the next period without the User’s knowledge.

1.3. If access is closed for breaking the rules of use (clause 5.3 of the offer), the payment is not refunded.

2. When the payment is refunded

2.1. If the Service was unavailable through the Provider’s fault for more than 3 consecutive days, the Provider, at the User’s choice, extends the subscription by that time or refunds the cost of the unused days. Scheduled maintenance and delays in data updates at third-party providers do not count as unavailability if the Service itself opens and works.

2.2. If the Provider shuts down the Service, it refunds the cost of the whole unused paid term.

2.3. If a payment went through twice, the wrong plan was paid for, or the amount exceeds the plan price, the excess is refunded in full.

2.4. If access is not opened within 3 business days after payment, the User may get the whole amount back without waiting for access to open.

3. How the amount is calculated

3.1. The cost of unused days is the price of the paid plan divided by the number of days in the paid term and multiplied by the number of days left. For example, if 12 of 30 days are left on the “Month” plan (20 USD), 12/30 of the price is refunded.

3.2. The refund is made in Uzbek sums, in the amount actually paid for the days concerned.

4. How to request a refund

4.1. Write to the Provider via the Telegram or email given on the Contacts page: your number in the Service (shown under “Account”), the date and method of payment, and the reason for the refund.

4.2. The Provider replies within 2 business days.

4.3. The money is returned by the same method the payment was made (card, Click, Payme) within 10 business days after the refund is confirmed.